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Privacy Policy

A sleek black sports car is shown in profile against a dark background, highlighting its aerodynamic design.

Privacy Policy

A sleek black sports car is shown in profile against a dark background, highlighting its aerodynamic design.

Privacy Policy

Privacy Policy — Yorkshire Luxury Landjets

Last updated: 28 December 2025

Yorkshire Luxury Landjets (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal data when you visit our website, submit a booking request, create an account (where available), or use our chauffeur/concierge booking services.

This policy is intended to meet our obligations under the UK GDPR and the Data Protection Act 2018, and (for cookies/marketing) the Privacy and Electronic Communications Regulations (PECR).

1) Who we are (Data Controller)

Yorkshire Luxury Landjets is the data controller for the personal data described in this policy.

Business address:
First Floor, Capital House 7 Sheepscar Court, Northside Business Park, Leeds, United Kingdom, LS7 2BB

Phone: +44 7710 521573
Email: info@yorkshireluxurylandjets.co.uk

2) The personal data we collect

Depending on how you use our website/services, we may collect:

A) Identity & contact details

  • Name

  • Email address

  • Phone number

  • Account login details (where accounts are enabled)

B) Booking & trip details

  • Pickup and drop-off locations

  • Pickup date/time and booking duration

  • Vehicle selection (e.g., V-Class or Sprinter Jet Class)

  • Number of passengers

  • Luggage requirements

  • Pets (if declared)

  • Service type (e.g., event, occasion, celebration)

  • Extra instructions you choose to provide

C) Location data (when applicable)

Where location features are enabled (for example in an app):

  • Driver live location during active trips

  • Guest/passenger location only when necessary (for example, during an active trip or when using an emergency/help feature)

We aim to minimise location processing and retain it only for a limited period (see Section 8).

D) Communications

  • Messages you send to us (email, contact forms, or in-app chat where available)

  • Driver↔guest chat messages (where chat is provided)

  • Complaints and support requests

E) Payments & transaction details (deposits)

A deposit is collected in advance to secure a booking. If you make a payment, we may process:

  • Payment status (paid / unpaid / refunded)

  • Amount and date/time of payment

  • Reference numbers (e.g., Stripe payment ID, bank transfer reference)

  • Payer name (where provided)

We do not store full card details. Card payments are processed by Stripe (see Section 6).

F) Technical & usage data

  • IP address

  • Device type, browser type

  • Website usage analytics (e.g., pages visited, interactions)

  • Cookies and similar technologies (see Section 11)

3) How we use your personal data

We use personal data to:

  • Process and manage booking requests and scheduled journeys

  • Confirm and administer trips, including allocating drivers and vehicles

  • Provide operational updates and safety features (where enabled)

  • Respond to messages, complaints, and support requests

  • Improve our website and service experience

  • Prevent fraud, misuse, and unauthorised access

  • Maintain business records, including payment reconciliation

  • Comply with legal and regulatory obligations

4) Our lawful bases for processing (UK GDPR)

We process personal data under the following lawful bases:

  • Contract: to provide the booking services you request

  • Legitimate interests: to operate, improve, and protect our business (e.g., security and fraud prevention), balanced against your rights

  • Legal obligation: to meet legal, accounting, and regulatory requirements (including retaining payment records)

  • Consent: for optional marketing communications and certain cookies

  • Vital interests: where necessary in urgent situations involving safety (e.g., emergency/help features)

5) Location data & safety features (important)

If live tracking and safety features are enabled, we may process location data to:

  • Provide trip tracking during active journeys

  • Support operational safety and incident response (for example, if an emergency/help feature is triggered)

We restrict access to location data to authorised roles only and retain it for the shortest practical period (see Section 8).

6) Deposits & payments (Bank transfer and Stripe)

We collect a deposit in advance to secure a booking.

Bank transfer

If you pay by bank transfer:

  • Your payment is processed by your bank and ours.

  • We may see and store limited information such as the payer name, bank transfer reference, amount, and date/time to confirm your deposit, allocate it to the correct booking, manage refunds (where applicable), prevent fraud, and meet accounting requirements.

Stripe (card payments)

If you pay by card:

  • Payments are processed by Stripe, a third-party payment processor.

  • Stripe collects and processes payment information securely (such as card details and billing information).

  • We receive payment confirmation and limited transaction details (e.g., payment ID, amount, date/time).

  • We do not receive or store full card numbers.

7) When we share your personal data

We do not sell your personal data.

We may share personal data with trusted third parties only where necessary, such as:

  • Website/app service providers (hosting, email delivery, analytics, customer support tools)

  • Mapping/location providers (for route planning and live tracking where enabled)

  • Payment processing providers: Stripe for card payments; bank transfer payments are processed by your bank and ours

  • Professional advisers (legal, accounting, insurance) where necessary

  • Authorities where required by law, court order, or to protect safety

Third parties are expected to process your data securely and only for the purposes we specify.

8) How long we keep your data (retention)

We keep personal data only as long as necessary for the purposes described in this policy.

Typical retention periods (may vary depending on circumstances):

  • Booking, trip, and deposit/payment records: up to 6 years (accounting/tax and dispute handling)

  • Messages, complaints, and support requests: typically 12–24 months

  • Live location data: retained for the shortest practical period (e.g., up to 30–90 days) unless required for safety investigations or disputes

  • Security and access logs: typically 6–12 months

9) How we protect your personal data

We use technical and organisational measures designed to protect personal data, including:

  • Role-based access controls

  • Encrypted connections (HTTPS)

  • Secure authentication (including one-time codes for Admin access, where used)

  • Monitoring and rate-limiting to reduce abuse

No system is 100% secure, but we work to keep protections appropriate to the risk.

10) International transfers

Some suppliers may store or process data outside the UK. Where this happens, we use appropriate safeguards (such as UK-approved transfer mechanisms) to protect your information.

11) Your rights (UK)

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (in some cases)

  • Object to certain processing (including legitimate interests)

  • Restrict processing in certain situations

  • Data portability (where applicable)

  • Withdraw consent (where we rely on consent, e.g., marketing)

To exercise your rights, contact us using the details in Section 1.

12) Marketing preferences

If you opt in to marketing communications, you can unsubscribe at any time using the link in our messages or by contacting us. We do not send marketing communications without a lawful basis (typically consent).

13) Cookies

We use cookies and similar technologies to:

  • Make our website function properly

  • Understand how visitors use our site

  • Improve performance and user experience

You can control cookies through your browser settings. Where required by law (PECR), we will request your consent for non-essential cookies via a cookie banner.

14) Children

Our services are not intended for children. If you believe a child has provided personal data, please contact us so we can take appropriate steps.

15) Complaints

If you have concerns, please contact us first and we’ll try to resolve them. You also have the right to complain to the Information Commissioner’s Office (ICO) (the UK data protection regulator).

16) Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

17) Contact us

For privacy questions or requests, contact:

Yorkshire Luxury Landjets
First Floor, Capital House 7 Sheepscar Court, Northside Business Park, Leeds, United Kingdom, LS7 2BB
Phone: +44 7710 521573
Email: info@yorkshireluxurylandjets.co.uk